OYO welcomes couples

OYO_Logo

A product can be an item or service. Product management is an important thing in organisation point of view. Product management is not only for customers it is equally important for inside the organisation as well.

Why product management is important to an organisation?

It’s all based on product life cycle, every product will have four stages in its product life cycle. It includes product development, product growth, maturity, and decline.

Product development:

In this stage an organisation will thinks to produce a new product or service. Organisation starts focusing on market. Firstly firm will launch a product based on the data they have from the potential customers and they will try to get their patents on it. After this, organisation will think about the price fixing for the new product to build their market share. Before making it available to all customers, organisation will send this product to selected potential customers to expect the acceptance of product. Then they will start promoting the product and make it available for public.

 

Product growth:

In this stage organisation thinks to increase their market share by providing some deals with the customers. Organisation will try to maintain the quality of product and price as the organisation starts enjoying the market share when compared with other firm’s products available in market.

Product maturity:

At product maturity stage the sales of the products or services starts to fall down due to the competition with other similar products. Usually at this stage organisation will think to maximize their profits by securing their market share by making some noticeable changes in their products or by reducing the price of the product. To maintain the products in market organisation will give some inducements to sellers and also to the customers. Also the organisation will start concentrating on the differentiating the product.

Product decline:

In this stage firms experiences the fall of sales. Organisations will try to maintain their product in market either by renovating it or by reducing the original price in order to attract customers who doesn’t effort the starting price of the product.

For example as Apple releasing the iPhone 7, it is reducing the prices of iPhone6 and 6s.

In this context I would like to talk about a new start-up in India “OYO rooms”. In India it was very hard to get a budget hotel rooms previously. Oyo introduced premium hotel rooms for budget prices. It gained a lot of attention and got succeeded as a best start-up in recent times. After the launch of OYO everyone is able to afford the premium hotels since they are offered at budget prices. Most of the potential customers of this start-up are youth. After conducting some campaigns OYO came to know that still some people are not happy with the service they are providing because of societal barriers. There is no law stating that any unmarried couple cannot stay together in a private room but still most of the hotels and service providers are not giving room for the unmarried couples. Now OYO launched a new a service for the couples who are unmarried. This is a huge initiative brought up by OYO in India. Before to OYO there were some people tried to do this but they haven’t achieved success due to the lack of promotion and awareness. Since, OYO are a big brand currently, they launched the new initiative and that had become a sensation.

Once chief growth officer of OYO stated that the most potential customers of OYO are youth aged between 18 and 30. But they came to know that they are unable to provide service to their potential customers as it is a societal issue. As a customer focused business they are worried about the potential customers need and started this new service. They are hoping that there will be a huge impact by this initiation in this service industry. OYO declared that from now unmarried couples can stay in any hotel in their city by providing just local proofs which will not affect the customer privacy. OYO launched this new service not to satisfy only the customers and also to attract new customers and to maintain their brand image in the general public. This new product will increase brand image of OYO with mouth publicity. In India mouth publicity is a best tactic than any other promotional strategies because people believe in experience than general publicity. By analysing the customer feedback that the unmarried couple are facing the last minute inconveniences, OYO took a step ahead and started this service to satisfy the need of potential customers.

Oyo-Rooms

 

References:

Gorchels, L. (2000). The product manager’s handbook. Lincolnwood, Ill.: NTC Business Books.

Oyorooms.com. (2016). [online] Available at: https://www.oyorooms.com/ [Accessed 27 Aug. 2016].

The Times of India. (2016). OYO Rooms eyes new guests: Young & unmarried couples – Times of India. [online] Available at: http://timesofindia.indiatimes.com/trend-tracking/OYO-Rooms-eyes-new-guests-Young-unmarried-couples/articleshow/53882941.cms [Accessed 29 Aug. 2016].

Submitted by

Sri Mahesh Jonnalagadda

215405163

Will you expect the next generation of Apple’s iPhone?

September is coming soon. Traditionally, the Silicon Valley giant Apple is going to unveil some new products like new iPhone, iPad, MacBook and Watch models in San Francisco. Now, numerous consumers are waiting for the product launch event of Apple iPhone in early September. And there are some rumors about the next generation of Apple iPhone.

图片1qqqqqqqqqqqqqq

When will new iPhone be launched?

The launch event of new iPhone was held on September 9 in the last two years. But this year, September 9 is Friday. So, this launch event will be likely held on September 5 or 12.

What should we call new iPhone?

Some consumers name the upcoming new iPhone as “iPhone 7”. But some analysts guess that Apple may reserve this name iPhone 7 for the 10-year anniversary release in next year. Instead, it may be called “iPhone 6se” (Cara, 2016).

What new features will new iPhone have?

The new iPhone is expected to bring several important changes, involving upgraded camera, pressure-sensitive home button and removal of 3.5mm headphone jack. The more powerful “dual lens” camera is very popular.

What will it look like?

The new iPhone is expected to look very similar to the current iPhone 6s and 6s Plus.

 

Why so many consumers have the strong expectation for the next generation of Apple iPhone?

Are they badly in need of smartphone? No, there are a lot of various smartphone suppliers. Brand effect is just the real reason. Although Apple’s revenue showed the first decline during the past 13 years, due to the sales drop of iPhone, it was still the most valuable brand in 2016. Depending on excellent product design, ground-breaking innovation idea and distinctive user experience, Apple has gotten the trust of billions of consumers around the world (Joe, 2016). In their minds, Apple means fashion, avant-garde, innovation and excellent experience. According to the research on purchase factors of iPhone users, easy operation and strong entertainment function are the major reasons why users choose iPhone. And nearly 34% users think that they will become more fashionable after using iPhone. This reflects the powerful brand effect of Apple iPhone. Obviously, the emergence of powerful brand effect is hardly achieved without excellent branding strategy.

图片1wwwwwwwwwwww

Branding strategy

The focus of Apple’s branding strategy is emotion. Its brand personality concerns life style, imagination, free, innovation, passion, dream and ambition. It also insists on removing the complexity in life, people-oriented product design, human-based management and keeping the genuine connection with customers.

Hunger marketing was an important branding strategy of Apple in past few years. And Apple has achieved a great success. Whenever Apple launches a new iPhone, the scene of lining up to buy and out-of-stock situation is emerging continuously around the world (Cai, 2015). This relatively hungry status in the introduction stage of new product will help Apple maintain the stability of product price; strengthen the control of product upgrade and distribution channel. On the surface, hunger marketing is easy to implement by effectively controlling the supply-demand relationship. It can bring not only high price and profit, but only the additional value of brand. Brand factor is running through the whole hunger marketing process from beginning to end. The powerful brand appeal is base of hunger marketing that is why Apple will get a big achievement.

图片1rrrrrrrrrrrrrrrr

Experience marketing strategy plays a key role in building Apple’s brand image. Generally speaking, Apple will choose a special place with strong artistic atmosphere to hold the launch event of new iPhone. This gives audiences a kind of noble and holy experience. Moreover, Apple’s iPhone highlights the simple and fashionable appearance design. And no matter in what age, users will feel the new all-round experience in vision, hearing and touch caused by the excellent user-friendly operation (Marketingminds, 2015). Emotional experience is what Apple iPhone want to provide for users. The classic white of Apple signifies freedom, enjoyment, clean, relaxed and other wonderful feelings. And each touch point with consumer will involve some emotional factors. In short, Apple tries to touch the consumer’s inner emotion and make them cause a strong sense of desire for iPhone.

 

 

 

 

 

 

References

Cai, Jeremy. (2015), Xiaomi vs Apple: The Influence of Hunger Marketing, retrieved August 26, 2016 from

http://tech.co/xiaomi-apple-hunger-marketing-2015-04

 

Cara, McGoogan. (2016), iPhone 7 release date, price and features: Everything we know, retrieved August 26, 2016 from

http://www.telegraph.co.uk/technology/2016/08/10/iphone-7-release-date-price-and-features-everything-we-know/

 

Joe, Rossignol. (2016), Apple Named World’s Most Valuable Brand Despite Recent Slowdown, retrieved August 26, 2016 from

http://www.macrumors.com/2016/05/12/apple-most-valuable-brand-2016-forbes/

 

Marketingminds. (2015), Apple’s Branding Strategy, retrieved August 26, 2016 from

http://www.marketingminds.com.au/apple_branding_strategy.html

 

 

 

 

Link 1: hunger marketing

https://informationstrategyrsm.wordpress.com/2013/10/20/apples-hunger-marketing-still-works/

 

 

Link 2: experience marketing strategy:

https://www8.gsb.columbia.edu/sites/globalbrands/files/Experience%20Marketing%20-%20Schmitt%20-%20Foundations%20and%20Trends%202011.pdf

 

 

 

Will you expect the next generation of Apple’s iPhone?

September is coming soon. Traditionally, the Silicon Valley giant Apple is going to unveil some new products like new iPhone, iPad, MacBook and Watch models in San Francisco. Now, numerous consumers are waiting for the product launch event of Apple iPhone in early September. And there are some rumors about the next generation of Apple iPhone.

图片1qqqqqqqqqqqqqq

When will new iPhone be launched?

The launch event of new iPhone was held on September 9 in the last two years. But this year, September 9 is Friday. So, this launch event will be likely held on September 5 or 12.

 

What should we call new iPhone?

Some consumers name the upcoming new iPhone as “iPhone 7”. But some analysts guess that Apple may reserve this name iPhone 7 for the 10-year anniversary release in next year. Instead, it may be called “iPhone 6se” (Cara, 2016).

 

What new features will new iPhone have?

The new iPhone is expected to bring several important changes, involving upgraded camera, pressure-sensitive home button and removal of 3.5mm headphone jack. The more powerful “dual lens” camera is very popular.

 

What will it look like?

The new iPhone is expected to look very similar to the current iPhone 6s and 6s Plus.

 

Why so many consumers have the strong expectation for the next generation of Apple iPhone?

 

Are they badly in need of smartphone? No, there are a lot of various smartphone suppliers. Brand effect is just the real reason. Although Apple’s revenue showed the first decline during the past 13 years, due to the sales drop of iPhone, it was still the most valuable brand in 2016. Depending on excellent product design, ground-breaking innovation idea and distinctive user experience, Apple has gotten the trust of billions of consumers around the world (Joe, 2016). In their minds, Apple means fashion, avant-garde, innovation and excellent experience. According to the research on purchase factors of iPhone users, easy operation and strong entertainment function are the major reasons why users choose iPhone. And nearly 34% users think that they will become more fashionable after using iPhone. This reflects the powerful brand effect of Apple iPhone. Obviously, the emergence of powerful brand effect is hardly achieved without excellent branding strategy.

图片1wwwwwwwwwwww

Branding strategy

 

The focus of Apple’s branding strategy is emotion. Its brand personality concerns life style, imagination, free, innovation, passion, dream and ambition. It also insists on removing the complexity in life, people-oriented product design, human-based management and keeping the genuine connection with customers.

Hunger marketing was an important branding strategy of Apple in past few years. And Apple has achieved a great success. Whenever Apple launches a new iPhone, the scene of lining up to buy and out-of-stock situation is emerging continuously around the world (Cai, 2015). This relatively hungry status in the introduction stage of new product will help Apple maintain the stability of product price; strengthen the control of product upgrade and distribution channel. On the surface, hunger marketing is easy to implement by effectively controlling the supply-demand relationship. It can bring not only high price and profit, but only the additional value of brand. Brand factor is running through the whole hunger marketing process from beginning to end. The powerful brand appeal is base of hunger marketing that is why Apple will get a big achievement.

图片1rrrrrrrrrrrrrrrr

Experience marketing strategy plays a key role in building Apple’s brand image. Generally speaking, Apple will choose a special place with strong artistic atmosphere to hold the launch event of new iPhone. This gives audiences a kind of noble and holy experience. Moreover, Apple’s iPhone highlights the simple and fashionable appearance design. And no matter in what age, users will feel the new all-round experience in vision, hearing and touch caused by the excellent user-friendly operation (Marketingminds, 2015). Emotional experience is what Apple iPhone want to provide for users. The classic white of Apple signifies freedom, enjoyment, clean, relaxed and other wonderful feelings. And each touch point with consumer will involve some emotional factors. In short, Apple tries to touch the consumer’s inner emotion and make them cause a strong sense of desire for iPhone.

 

 

 

 

 

 

References

 

Cai, Jeremy. (2015), Xiaomi vs Apple: The Influence of Hunger Marketing, retrieved August 26, 2016 from

http://tech.co/xiaomi-apple-hunger-marketing-2015-04

 

Cara, McGoogan. (2016), iPhone 7 release date, price and features: Everything we know, retrieved August 26, 2016 from

http://www.telegraph.co.uk/technology/2016/08/10/iphone-7-release-date-price-and-features-everything-we-know/

 

Joe, Rossignol. (2016), Apple Named World’s Most Valuable Brand Despite Recent Slowdown, retrieved August 26, 2016 from

http://www.macrumors.com/2016/05/12/apple-most-valuable-brand-2016-forbes/

 

Marketingminds. (2015), Apple’s Branding Strategy, retrieved August 26, 2016 from

http://www.marketingminds.com.au/apple_branding_strategy.html

 

 

 

 

Link 1: hunger marketing

https://informationstrategyrsm.wordpress.com/2013/10/20/apples-hunger-marketing-still-works/

 

 

Link 2: experience marketing strategy:

https://www8.gsb.columbia.edu/sites/globalbrands/files/Experience%20Marketing%20-%20Schmitt%20-%20Foundations%20and%20Trends%202011.pdf

 

Xiaoyang Wang

 

 

 

 

Apple: Following the theory to the perfection.

Unknown

When we talk about branding, new product development and marketing, the first company striking my mind is “Apple Inc.”. Known for its innovation, design brand and more importantly its unique marketing strategy, creating a strong customer base ever since the launch of its Apple II, generating $79m in sales in 1979 providing customers across the world both tangible and intangible benefits.

Apple offers premium products at premium price, and continue to create groundbreaking products in the variable market of technology, with the help of its R&D department and understanding consumer’s demand and their need to keep themselves updated with the movement of the technology and innovation. And with the core offering off it’s exceptionally well deigned and innovative product, Apple Inc. has successfully offered its global customers with high quality customer service, creating a friendly culture within its retail chain outlet, guiding and helping in product related queries/repairs providing high quality credence and have successfully collaborated it with high in experience qualities towards their customers with the launch of apple store and itunes in 2001, providing perishable (services which are produced and consumed simultaneously) intangible services adding value to its product, enhancing the credibility of its products and customer benefits. Apple has successfully been able to differentiate between its core product and its value added products, providing niche services through its various range of products (itunes and app store in particular), taking service variability across countries and the consumer requirement, for example, app stores have various applications in different region thus improving and innovating on variability. Expanding itself into the marketing mix, the company has successfully established call centers across their operating customers and retail outlets providing direct and personal interaction with the customers in a friendly tech-cultural environment, providing services and taking feedback. This shows how the company have successfully been able to differentiate between its goods and services, differentiating its product and value added products and mixing it with the marketing theories and mix. The company has created an image of innovation and design, satisfying customers and able to attract its customers. Further the industry’s macro environment changes such as innovation and costumer’s change in demands has worked in the favor of the commercialization of their brand image, expertized in the fields of marketing theories and design, providing end to end business.

Marking methodology and branding strategy of Apple centers on their items as well as the need of each individual. The organization brand identity is about effortlessness and disposing of confusions from the lives of each person, individuals driven Apple item plan, and on the subject of being an unquestionably humanistic business with a true and bona fide association with its customers everywhere throughout the world. The Apple Company Brand Personality

Marking procedure of Apple spotlights on client’s feelings. The organization brand identity is about:

  • way of life
  • freedom recovered
  • creative energy
  • trusts
  • dreams
  • development
  • desires
  • energy to the general population by method for innovation.

Apple Inc., has built a strong subsequent product, using the same platform for the same product, making it easier for the customers to understand the subsequent product building high awareness of the high ease quality service among the customers which has worked as an Umbrella effects, working in managing the brand name for the company.

history_of_apple_logo.gifThe changes in the logo speaks a lot about the apple evolution taking care of the market change and the product life cycle. The company first launched its product in 1979 and evolved itself into the diverse field of technology involving its business in iPod, iPad, iMac, MacBook and now has recently launched its product in watch and TV. Further improving on its branding, in every product, and involving into the market, the company has successfully managed to rotate its each product with the launch of its new product, anticipating the change and pre designed market strategy involved through marketing mix and branding management, launching its product through launching event, and beforehand only providing the teaser of the new launch to the market, which keeps their customer more curious for their new launch, each year.

The sensation called Louis Vuitton

When Louis Vuitton Malletier, a French box maker and packer founded the company in the 19th century, little did he know that in the year 2016 it would have become a world-renowned brand. Arriving in Paris in 1837, Vuitton started working at a firmPortrait-Louis-Vuitton.jpg, which dealt with box making and packing, a highly respected field in the old days.
With his skillset, determination to succeed and the innovative ideas he possessed, he successfull
y opened his own workshop, soon after his marriage in 1854. Come today and Louis Vuitton deals in luxury goods, leather bags, shoes, jewellery, perfumes, sunglasses, watches etc. You name it they sell it! LVMH is currently the holding company that owns Louis Vuitton.

Louis Vuitton and their PRODUCTS!

What exactly is a PRODUCT? In the field of marketing, any service, good or idea that can be offered to a market to fulfill the needs and wants is known as a product. Product is classified as such that it helps consumers to enhance their lives or solve their problems. Classified as tangible and intangible, product is an important aspect in any firm’s success. Whatever that calouis-vuitton-vibhor-arora-6-728.jpgn be perceived by touch is tangible whereas whatever that can be perceived indirectly is intangible. Louis Vuitton’s products have both the traits of these elements. In the marketing mix, product plays an important role as well to justify how and why it affects the smooth working of a massive company. The company started with producing boxes but currently they sell a lot of variety of products. From women bags, shoes, perfumes and accessories they have, in the recent past successfully entered into men’s collection as well. The better you understand your market and targeted consumers, the better you can make your product. That’s exactly what LV did to emerge the world’s most valuable luxury brand in 2016.

LV is better than a BRAND!

Something, which is used to identify a product of a seller, be it a name, logo, symbol or design is known as a BRAND. The familiarity of a brand name is of utmost importance in the market, as consumers feel attached to it. In case of Louis Vuitton, their logo is understood to be one of the most iconic fashion logo to have been ever created.louis-vuitton-2012.jpgThe LV shaped monogram, as it’s widely called was developed and designed by Louis Vuitton’s son, Georges Vuitton. The consumers relate to this logo as it showcases luxury and prestige. For the same reason, the company imprints this prestigious logo on all their products. Consumers think of a brand as a status symbol, thus providing customer loyalty in return.

One area, Louis Vuitton believes in, is BRAND ASSOCIATION. With their varying products, LV provides abstract product benefits as well as abstract emotional benefits. They provide consumers with a never seen before, well-designed, rich and classy products as well as satisfaction and pride.

Offering same brand name to different products falls under THE UMBRELLA APPROACH. With a colossal range of products in their kitty, Louis Vuitton believes in stronger brand associations. Due to this theory it gets easy for them to woo their loyal customers as well as attract new one. Once a consumer settles with a brand, it is quite feasible for a firm to create awareness amongst their faithfuls, which in the long run helps to curtail down the advertising expense as well.

With success, come more responsibilities!

LV-PARFUMS_78-79.jpgWhat is the most important aspect in the luxury market? To stay hungry, to stay focused, to innovate from time to time and to swat aside any threat from the competitors. Loyal consumers always look forward to NEW PRODUCTS from their trusted brand. On the brand hand, brands are in look for new customers to increase their sales and stature.

The brand, Louis Vuitton believes in innovation and that exactly why they recently came up with their first fragrance collection in decades. Jacques Cavallier-Belletrud, the man behind the creation has brought a total of 7 new fragrances in the market for the French luxury brand. After focusing mostly on fashion and accessories they are looking to get their perfume mojo back in action. They are mostly floral looking at the tradition Grasse goes by in cultivating scented flowers, which are used for making perfumes.

Their focus is to attract women who are fond of fragrances and the brand itself is renowned one to do the needful. With a new product range, Louis Vuitton are looking to rise higher than ever before. Can they strike a chord this time around as well? We shall know sooner than later.

REFERENCES –

Boundless., (2016). Defining product. Boundless. https://www.boundless.com/marketing/textbooks/boundless-marketing-textbook/products-9/what-is-a-product-66/defining-product-331-7301/(Accessed on 28th August 2016)

Anonymous., (2016). Brand value of the leading 10 most valuable luxury brands worldwide in 2016. Statista. http://www.statista.com/statistics/267948/brand-value-of-the-leading-10-most-valuable-luxury-brands-worldwide/(Accessed on 29th August 2016)

Anonymous (2013)., Louis Vuitton logo. Famouslogos. http://famouslogos.net/louis-vuitton-logo/ (Accessed on 29th August 2016)

Eric Dontigney., (2015). What is Umbrella Positioning?. Yourbusiness. http://yourbusiness.azcentral.com/umbrella-positioning-25246.html (Accessed on 28th August 2016)

Josephine Fairley., (2016). From bags to bottles…Louis Vuitton unveils the ultimate It-spritz. Dailymail. http://www.dailymail.co.uk/home/you/article-3754508/From-bags-bottles-Louis-Vuitton-unveils-ultimate-spritz.html (Accessed on 28th August 2016)

Student Name – Amey Dattatray Ansurkar

Student ID – 216045154

How AWARE are you?

 

When you’re driving down the main street and you see the ‘Golden Arches’ you know what they represent. You recognise the BRAND. You associate this logo & symbol with McDonalds… In fact, McDonald’s iconic golden arches are recognised by more people that the cross. does anyway. Awareness of this brand was instilled upon Gen Y in particular from a very young age.

Mgoldenarches

“The Famous Golden Arches”

How McDonlads Brand has evolved over the years.

 

How about when you’re ordering a drink at a fast-food restaurant, do you ask for cola, or a Coke? How about when you cut yourself? Do you go searching for plastic bandages, or search for a Band- Aid?

These items are at the apex of brand awareness, they are known as proprietary eponyms. These brands have become so well-known, they have replaced the generic terms for similar products in our every-day language.

For a brand or product to become a proprietary eponym it is pretty much the summit of brand awareness. It is those brands and products that stand-out from the crowd.

 

What is a brand:

What is a brand.png

A brand is a logo, brand, symbol or a combination of these that a company will develop to uses as a point of difference and to as a way to distinguish there products from others there competitors in the market. Most people recognise a company because of its brand name and at a brands apex it’s because of their products.

The brand Coca-Cola is easy to remember and easily noticed. It has been around for years. This helps consumers recognise and differentiate minor products associated with Coca-Cola from other competing products.

The beauty about brands and brand awareness is they help consumers to make a quick an identifiable product purchase. It allows them to know exactly what they are going to get.

For the consumer, a brand conveys information, knowledge, quality and in some cases is may be a sign of status.

For the company a successful brand will increase customer loyalty, it will increase their market competitiveness, it will continue to satisfy consumers, it will create a demand, it will create a point of difference, it will allow companies to charge premium or negatively-split prices, ultimately it will create a need and a want for your brand. You will stand out from your competition.

standoutfromthecrowd

Will Your Brand Stand Out From the Crowd?

 

Although, you might not achieve this in your business, this does not mean you can’t do a lot more to continue to boost awareness of your brand.

Whilst there will be no quick fix for becoming a “the household name”, there are multiple brand-building strategies and multiple opportunities out there to help promote each brand individually and increase your brand awareness.

With the successful development of brand strategy, this will aid in increasing a brand and products awareness to the publics.

Brand awareness is part of the brand strategy. It is frequently disregarded  in conversations surrounding advertising and communications. Brand awareness can be thought of as a buyer’s ability to identify a brand to a certain category or product. This identification process is where the $$ is made!

Every brand will not become as well-known as Coca-Cola or as recognisable as McDonalds but surely it can’t hurt to try, right?

 

Chloe McIntosh

Student Number: 210671252

Reference List:

http://files.eric.ed.gov/fulltext/EJ872487.pdf

http://karpenko.in.ua/wp-content/uploads/2013/02/Karavaev.pdf

https://www.youtube.com/watch?v=wcawawyVzYo ( McDonalds 75 years of Branding)

http://www.businessinsider.com.au/amazing-facts-mcdonalds-2010-12#mcdonalds-iconic-golden-arches-are-recognized-by-more-people-than-the-cross-9

Click to access Article%2040.pdf

Volkswagen: What comes to your mind? Quality or deception?

VW

Sara Sahraeean|216313995

Imagine you have recently bought, a new Volkswagen (VW) diesel car after closely exploring different automobile brands for a long time and all of a sudden news break that the carmaker has violated the Clean Air Act according to EPA, California (EPA 2015).  How this issue can impact Volkswagen reputation and brand image in your eyes? How does this impact those who were considering buying a VW diesel and their decision? Here we are going to see how failures (scandals) like the case of VW can influence brands’ reputation and what consequences this loss of reputation can have for a brand.

WHAT IS BRAND?

These days brands can be found everywhere. In the other words we are living in a brand saturated environment where brands can be seen brands in every single part of our lives such as economic, culture, sporting, and even religion. (Maurya & Mishra, 2012).

According to American Marketing Association brand can be defined as “a name, term, sign, symbol, or design, or a combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors”(Kotler, 2009). As Iacobucci (2013) notes  in majority of cases brands are more valuable than the products itself. Regarding this, scholars have identified several essential building blocks of a brand (Farquhar, 1989; Herbig & Milewicz, 1993), which include (1) brand reputation (2) brand image and (3) brand credibility.

Brand Image can be considered as one of the major criteria for customers when choosing products or services. “brand image is defined here as perceptions about a brand as reflected by the brand associations held in consumer memory” (Keller, 1993). It has been proven by previous studies that a strong brand image can deliver strategic advantages for a firm and reinforce its position in a market (Porter & Claycomb, 1997). However, the down side of the brand reputation is that reputation is fragile. It can be lost or damaged easily and once lost takes much time and effort to restore (Herbig & Milewicz, 1993) and the brand would be affected heavily by this loss, like the way VW did.

VW scandal from a branding perspective

The Volkswagen Group is one of the biggest car manufacture in the Europe and world’s leading car manufacturer. The company has got broad variety of brands such as Audi, Porsche, Bugatti, Bentley, and Lamborghini, to name a few.

Everything was going well and as planned for VW until in September 2015, United States Environmental Protection Agency, after conducting several tests on VW’s cars found a software installed on the automakers’ diesel cars which starts working under test situation so it could reduce the emission while the engine was being tested. However, during normal driving the software was inactive so emissions could increase up and beyond the legal limits, mainly to enhance engine’s performance.

Shortly after EPA released its report, Volkswagen’s reputation and shares plunged. The Wolfsburg, Germany-based company’s stock fell 35 percent, shaving $22 billion from VW’s market value. The company also lost 25 percent of its market value (Kresge and Weiss 2015)

Investors' reaction to volkswagen emission saga

What is really VW is suffering from after the scandal is in fact the loss of reputation and image of its brand in the eyes of its potential customers. Brand reputation has key role for every single organisation. Reputation is customers’ opinion about a specific company and the way it behaves. Previous studies suggest that customers’ trust and confidence have a positive relationship with company’s reputation (Bracey, 2015). So on this basis, it wouldn’t be wrong to say beyond any financial hits, the damage to Volkswagen’s reputation could be even more difficult to repair. If Volkswagen brand wants to back to its previous position, the company have to work seriously and focus on a strategy aimed at restoring trust with all its customers.

 

References

Bracey, L. (2015). The importance of business reputation. Business In Focus Magazine.

Farquhar, P. H. (1989). Managing brand equity. Marketing Research, 1(3).

Herbig, P., & Milewicz, J. (1993). The relationship of reputation and credibility to brand success. Journal of Consumer Marketing, 10(3), 18-24.

Iacobucci, D. (2013). MM 4: Cengage Learning.

Keller, K. L. (1993). Conceptualizing, Measuring, and Managing Customer-Based Brand Equity. Journal of Marketing, 57(1), 1-22. doi:10.2307/1252054

Kotler, P. (2009). Marketing management: A south Asian perspective: Pearson Education India.

Maurya, U. K., & Mishra, P. (2012). What is a brand? A Perspective on Brand Meaning. European Journal of Business and Management, 4(3), 122-133.

Porter, S. S., & Claycomb, C. (1997). The influence of brand recognition on retail store image. Journal of product & brand management, 6(6), 373-387.

 

Sara Sahraeean|216313995|sarasahraeean

Unilever: Product, Brand & New product

A company is known by its image. Hence, it is a basic key significance that a firm sees how outside partners see the firm and the brand (Park et al., 2016). The ideas of brand image, brand identity, brand loyalty, brand connection, or brand adoration are exceptionally critical parts of marking that have been contemplated in the writing (Park et al., 2006). The brand of a product or administration passes on important data to the clients as well as to the monetary markets. The brand name is the typical articulation of the item or administration without which there can’t be any showcasing; particularly a correspondence procedure is inconceivable without a brand name (Gatignon et al., 2016).

Unilever wUnilever-Logoas built up in the 1890s, brands with a social mission have been at the center of their business, and now corporate duty supports their procedure. Nowadays, Unilever has more than 400 brands concentrated on well being and prosperity, no organization touches such a large number of individuals’ lives in such a variety of various ways.

ULBrands2

Image 1: Brand under Unilever

From the Image 1, there are numbers of brands which are under Unilever. Additionally, Unilever operate a lots of famous brands and products whether for personal care, home care or food & drink area. Personal care, such as Dove and Vaseline … etc. Home care, such as comfort and OMO…etc. Food & drink, for instance Lipton and Bertolli … etc. Unilever use marketing strategy produce commercial to make clients to identify the brand name, value, and image, thus client can recognize brand and remember products.

Great advertising that make clients remember

Personal care – Dove

Dove, an individual consideration items give a refreshingly genuine contrasting option to ladies who perceive that magnificence comes in all shapes and sizes and isn’t just about what you look like – it’s about how you feel.

Dove | Beauty on your own terms:

This is a crusade from Dove welcoming ladies to grasp their own novel image of magnificence and test the individuals who judge them on their appearance. It has a strong message behind “My beauty My say” (Georgia, 2016).

Dove Choose Beautiful | Women all over the world make a choice:

This is a campaign “Choose beautiful” for the Dove personal care, it has dispatched a video as a major aspect of its worldwide promoting effort that difficulties impression of female excellence. “We as a whole have the individual and effective capacity to transcend others’ perspectives, online networking, and popular society, and I trust the Dove ‘pick excellent’ film motivates ladies around the globe to reevaluate how they see their own particular magnificence.”(Omer, 2015).

According to the two videos, it can figure out that Dove puts stock in the significance of beginning the discussion ahead of schedule in life around magnificence certainty and to-date. Additionally, it appeal people should be increase their confidence, choose beautiful, do not care about other’s vision, be a pretty, brave people.

Food & Drink – Lipton

Lipton is the world’s driving tea mark and is sold in more than 150 nations, giving items running from tea packs to packaged frosted tea. In 1880, business person and pioneer Sir Thomas Lipton chose to make tea generally open with ensured quality at moderate costs.

Sparkling Ice Tea Commercial TVC 30” | Lipton Ice Tea:

Lipton aim for give clients different flavor of tea and also make clients feel fresh after drink their product. Recently Lipton innovate a new product” sparking ice tea”, it   has original flavor and lemon flavor, and bubbles would give clients surprise taste.

Home care: OMO

OMO gives you a complete scope of clothing items with incredible cleaning power and astounding first time stain expulsion.

New OMO Liquids: Better than the leading powder detergent

OMO commercial use a real test to show consumer how powerful of their product. It give consumers an amazing choice for clean dirty clothes. In addition, using OMO laundry liquid items can remove dirt easily and clients can be more relax, do not worry to clean.

All of above are some of Unilever’s brand and product advertising. They hold activities to appeal people be confident be themselves, and do real test to show clients their advantages for the products, it successfully to show their strategy to attract client. Therefore, we can learn that Unilever plan to have a beneficial outcome from numerous points of view: through brands, business operations and connections, through intentional commitments, and through the different routes in which they draw in with society.

Reference list

Gatignon, H., Gotteland, D. and Haon, C., 2016. Branding New Products and Services. In Making Innovation Last: Volume 2 (pp. 329-376). Palgrave Macmillan UK.

Georgia J., 2016, “# My Beauty My Say Invites Us To Redefine Beauty – On Our Own Terms”, The Huffington Post UK, retrieved 28 September 2016

Omer O., 2015, “Dove challenges women to ‘choose beautiful’”, Campaign magazine, retrieved 28 September 2016

Park, C.W., MacInnis, D.J. and Eisingerich, A.B., 2016. Brand architecture design and brand naming decisions. The Routledge Companion to Contemporary Brand Management, p.109.

Park, C. Whan, Deborah J. MacInnis, and Joseph Priester (2006), “Brand Attachment: Constructs, Consequences, and Causes,” Foundations and Trends® in Marketing, 1(3), 191–230.

Unilever 2016 < https://www.unilever.com.au/&gt;

Student ID: 214497061

 

NAME IT WELL

Products, need to be upgraded otherwise they would not survive in the market. Therefore, the corporate research and the development sector has to play a significant role in this case. Improving the product to satiate the consumer’s need is a long and a complicated process. Thus, it involves few key concepts, which most of the corporate sector follows. Few of the key concepts are as follows:

  • Naming the next generation product is an important thing. Thus, the organisations adopt a two-way process. The first important way is to go for the sequential approach. The second method is changing the name altogether. If the company carries on with the subsequent naming process, then the customer expect an improved and a better product from the organisation. Things are different in the case of a name change. If the name of the product is entirely changed then, the customer expects something new. They expect new features in the product.iphones-on-display

The iPhone series had always maintained the sequential naming process.

  • It is important for the organisation to weigh both the risks and the rewards before launching the upgraded product in the market.

Brand is more important than the features

Very few people will have a look at the features of an iPhone. The reason is very simple, the brand name. Most of the people only had a glimpse of the features. The brand name attracts most of the consumers. The following name of the product, therefore, is a way to stick to the brand name. Thus, today the consumers have iPhone 5 and iPhone 6.

The change in the brand name increases the expectation of the users. Thus, many risk factors are associated with the changing of the brand name. Most of the time the expectation of the consumers are very high, and if the organisation fails to fulfill that expectation, then they face a significant loss. So, if you have a look at the advice provided by the experts, you will find something that is very striking. Most of the experts believe that if you are not coming up with a revolutionary change in the model, then it is better to stick to the following brand name. The changed brand name will increase the expectation to such a level, which the company may not be able to fulfill.

The experts also warn you, when you are sticking to the brand name. Your competitors will adopt the same technique as well. For example, if the market today has the iPhone series then it also has the Galaxy series as well. So what should you do now? Well, you could adopt the name change approach, as Microsoft did. After launching Windows 2000, they launched Windows XP and Windows Vista. But when Vista did not prove to be successful, they again went back to sequential naming process and launched the Windows 7.

windows_vista_vs_windows_7_by_softwareportalplus-d5jbxja

So, you can follow this procedure. Stick to the brand name. If you see that your competitors are doing the same, then you could go for a name change. If that fails to provide you with success, you could return to your sequential name. It is as simple as that.

Marketing the New Product

The new product that is launched in the market should be promoted in a proper way. The new product is associated with creativity, innovation, and hard work. So, you should promote it in a proper way. You should make sure that the new product that you are launching in the market becomes the necessity of the consumers. Market it in such a way that the functionality of the product attracts the customers, and they should think of having the product at any cost.

You know your products have the certain potential. Thus, the product will fulfil particular needs and the purpose of the customers. Now share this information with your client. The unique way you chose will make sure their clients will be attracted to you. You could take the example of Oona. The organisation wanted to sell their smartphone stands. Thus, they released a video, which shows the various kinds of purposes that are being fulfilled by this new product in different places and time.

After you have launched the new product, be in touch with your consumers. Today it is not that difficult. Stay connected with them through social networking sites. Seek useful advice and suggestion from your potential customers and from those who are already your customer. It will allow your customers to be always excited about your products, both the on which is already launched and about the new product.

KRISHNA CHITTIMALLA
Student Id: 216326017

References

BizWest. (2016). Gaiam completes sale of division to Sequential Brands; changes name to Gaia – BizWest.

Diffen.com. (2016). Windows 7 vs Windows Vista – Difference and Comparison | Diffen.

Entrepreneur.com. (2016). business – The Basics of Branding.

Pauwels-Delassus, V. and Mogos Descotes, R. (2013). Brand Name Change: Can Trust and Loyalty Be Transferred?. Papers.ssrn.com.

 

Innovative Thinking Is The Key To Success

If I ask you ‘Which is your favourite brand?’ would you be able to come up with one specific name. Its difficult isn’t it. But what if I give you a category to choose from then you might throw me a brand name in a couple of seconds.

Here’s the main question – How do we come up with these specific brand names?

The brands that have kept valuing their customers by assuring their value proposition through their slogans and mission statements have not only managed to strongly impact the consumer choice but also eventually made it to the top brands list.

That’s the reason we consumers are so specific about our favourite brands.

2a904f42c112042467db17247a4f76d46fe7e809ba27944191dc32cdA company’s identity relies on numerous factors that includes branding, which is one of the most crucial aspect. A brand must posses all the necessary qualities that can help the consumers to identify with and should embrace a lifestyle. A brand should give its products’ substance and significance.

One of the outcomes of branding is that it has shown an significant improvement in decision making process of the customers. Achieving a reputation makes a brand serve as a status symbol as it confidently highlights the quality of its products thereby reducing the customer perceived jeopardy.

What defines a brand?

Construction site crane building a blue 3D text. Part of a series.

Although there are many aspects that impact a brand’s definition such as the name, the symbol, colour of the logo and the tag line but the brand personality sums them up as in the end it’s all about pleasing the customers.

Brand Personality

Brand personality is something, which the consumers have consented with. Company’s and organisations use the framework of brand personality to nurture the views of the people regarding it’s mission and the product.

It is important to distinguish brand differences, because brand personality influences the perceptions of consumers. The perception of a brand personality is considered an expressive valuation of a brand in the mind of consumers (Balakrishnan et al., 2009).

 

In order to have a more deep idea lets consider the most successful apparel brand i.e. “Nike”.

Nike, Inc.

swoosh-default

Two dreamers Phil Knight and Bill Bowerman started this company with nothing but a handshake to design shoes for runners.

According to Forbes 2016 rankings for the world’s most valuable brands, Nike ranks 18th and steals the no.1     spot for the most valuable brand in the apparel category.

One of the most noticeable logos the Nike Swoosh has helped Nike become one of the most efficacious brands today. The logo stands for the aspects most people strive for:

  • Authenticity
  • Dominance
  • Innovation
  • Winning
  • Performance

Nike’s Brand Strategy

A Compelling Tagline

Nike’s iconic slogan, Just Do It is so appropriate for a brand like Nike as it connects with people individually. It certainly unites the fans with the brand allowing them to build a unique interpretation. I have see people obsessed with this mantra to deal with fitness and everyday obstacles.

The move to start Apparels

401990_430756110304072_1809658815_nAlthough Nike was originally only into making shoes and is also still know for its premium quality it also stepped into the apparel segment. This move was quite clever, proving to be another great example of brand extensions. But wait this doesn’t stop here as Nike now connects with its customer by making numerous accessories that seem to be just irresistible for any Nike fan.

 

Nike’s Brand Personality

positioning-nike

Brand personality has five main variables:

  • Sincerity – this attribute compiles qualities such as such as being original, truthful and down-to-earth. Nike is perceived to be genuine by almost all its fans.
  • Excitement – refers to traits such as daring, trendy, exciting, young, unique and imaginative. Nike’s customers were observed to associate Original, Trendy, Good Looking and Creative with the sports shoes they used. Nike is has been appealing to the younger crowd with their unique designs and trendy colours (neon and bright colours).
  • Competence – this attribute refers to brands reliability, hard work, intelligence and leadership. The company’s history show the hark work its owners put in to achieve world dominance and become the leader in athletic and sports industry.
  • Sophisticated – refers to traits such as upper class, good-looking, charming, feminine and smooth. Nike products are now considered as luxurious and also glamorous in some cases like its expensive sneakers.
  • Ruggedness – describes the strength of the brand. The Nike products are known for its durability, which takes it to another level of exclusivity.

Nike-House-of-Innovation-at-Selfridges-press-release-6

Looking at Nike, Inc. today would believe that this raging monstrous company started with just a simple handshake. Nike’s journey as a brand has been one of persistence and hard work that showed its dedication to lead the business sector.
Innovation and inspiration for every athlete has been Nike’s mission thereby making is inimitable. To become a brand like Nike all it requires is a vision to become a 52-year overnight success.

Don’t believe me? Take a look at this.

By Pranit Kishor Jadhav

Username – kevinjadhav

215358474

 

Reference

Ahmed, D. (2016). STRATEGIC MARKETING PLAN OF NIKE. 1st ed. <https://www.researchgate.net/publication/299889166_Strategic_Marketing_Plan_of_Nike>

Balakrishnan, B., Lee, S., Md.Shuaib, A. and Marmaya, N. (2009). THE IMPACT OF BRAND PERSONALITY ON BRAND PREFERENCE AND LOYALTY: EMPIRICAL EVIDENCE FROM MALAYSIA. 1st ed.<http://ftp://ftp.repec.org/opt/ReDIF/RePEc/ibf/beaccr/bea-v1n1-2009/BEA-V1N1-2009-10.pdf>

Chang, C. (2014). Visualizing brand personality and personal branding : case analysis on Starbucks and Nike ‘ s brand value co-creation on Instagram. 1st ed. <http://ir.uiowa.edu/cgi/viewcontent.cgi?article=5343&context=etd>

CHAPTER 3 BRANDS, BRAND VALUES, AND BRAND IMAGE. (n.d.). 1st ed. <https://www.b2binternational.com/assets/ebooks/industrial_brands/03_power_of_industrial_brands.pdf>

Clifton, R. and Simmons, J. (2003). Brands and Branding. 1st ed. <http://www.culturaldiplomacy.org/academy/pdf/research/books/nation_branding/Brands_And_Branding_-_Rita_Clifton_And_John_Simmons.pdf>

Forbes.com. (2016). Forbes Welcome.

<http://www.forbes.com/powerful-brands/list/#tab:rank>

Investopedia. (2004). Brand Definition | Investopedia. <http://www.investopedia.com/terms/b/brand.asp>

Investopedia. (2010). Brand Personality Definition | Investopedia. <http://www.investopedia.com/terms/b/brand-personality.asp>

Mustamil, N., Chung, H. and Ariff, M. (2004). Determining Brand Personality of Nike Sports Shoes Using Aaker’s Brand Personality Scale. 2nd ed. <http://www.ijier.net/index.php/ijier/article/view/355/331>

NIKE, INC. A GROWTH COMPANY. (n.d.). 1st ed. <http://media.corporate-ir.net/media_files/IROL/10/100529/nike-gs09/docs/nike-growth-story.pdf>

What is “Branding” and why is it important?. (2009). 1st ed. <http://www.wileydesign.com/documents/wisebites/wb0629_what_is_branding.pdf>